Consumer rights are one of the most important elements of security for individuals in modern legal systems. Consumer law is a branch of law created with the aim of protecting consumers' rights and continues to develop day by day. In this field, we provide our clients with professional and solution-oriented services, ensuring that their rights are defended in the best possible way.
Our Services in the Field of Consumer Law
What is Consumer Law?
Consumer law, Law on the Protection of Consumers No. 6502 In the light of the regulations made, it is the field that protects the health, safety and economic interests of the consumer, compensates for their damages, ensures their protection from environmental hazards, takes measures to inform and raise awareness of the consumer, encourages consumers' initiatives to protect themselves and promotes voluntary organisations in the formulation of policies on these issues.
What Are Consumer Rights?
Right to Protection Against Defective Goods and Services
In the event of receiving defective or incomplete goods/services, the consumer has the right to demand the replacement, refund or repair of the product.
Right of withdrawal
Consumers, in certain goods and services (for example, in online shopping) within 14 days They may withdraw from the contract without giving any reason.
Right to Information
The consumer has the right to receive accurate and complete information about the product or service they have purchased.
Right to Fair Contract Terms
Consumers are protected from contracts containing unfair terms.
Right to the Protection of Health and Safety
Purchased goods or services must not be harmful to the health and safety of the consumer.
Right to compensation
Consumers can seek legal recourse to claim compensation for the damage they have suffered.
Consumer Right to Complain
When consumers experience issues To Consumer Arbitration Committees or by applying to consumer courts to defend their rights.
Our Services in the Field of Consumer Law in Ankara
Azel Law and Consultancy provides legal consultancy and litigation tracking services for the resolution of consumer disputes—where one party is a consumer and the other is a seller, provider, or a real or legal person acting on their behalf—through expert lawyers registered with the Ankara Bar Association, within the scope of the Law on the Protection of Consumers, the Code of Obligations, the Commercial Code, and other relevant regulations.
Contract and Consultancy Services
Legal examination of purchase and sale agreements concluded between consumers and sellers, and provision of consultancy. General information regarding consumer law and the provision of solutions to problems.
Dispute Resolution
Carrying out the necessary legal procedures to resolve issues arising from products or services. Determining and applying appropriate solutions to the problems experienced by the consumer. Managing negotiations for the reconciliation of the parties and putting the agreement into writing. Conducting the mediation process within the framework of alternative dispute resolution methods.
Judicial and Official Application Services
Preparation of applications to the Consumer Arbitration Committee and management of the process. Representation of the parties in the court process and follow-up of lawsuits.
Legislation Monitoring and Information
Continuous monitoring of legal regulations regarding consumer law and informing customers on this matter.
All Consultancy Services in the Field of Consumer Law
With our dynamic team of expert lawyers at our Ankara office, we offer tailored solutions for all your individual and corporate needs in the field of consumer law. We are by your side to protect your consumer rights and achieve the most effective results in resolving potential disputes. You can contact us for more information!
Expertise and Reliability
With our legal expertise and years of experience, we are by your side even in the most complex processes.
Customer-Centric Service
By offering transparent, fast and effective solutions, we aim for the best result for you at every step.
Comprehensive Strategic Partnerships
Thanks to our strong local and international connections, we provide cross-border legal solutions.
Frequently Asked Questions in Consumer Law and Litigation
The Consumer Arbitration Committee is an administrative body established to resolve disputes between consumers and sellers or providers. Where the amount in dispute does not exceed a certain limit, consumers can apply here free of charge. Applications are made to the arbitration committee in the place of residence or where the seller is located.
A defective good or service is one that fails to meet the user's expectations or does not comply with the contract terms. For example, damaged products, incomplete services or sales based on misleading information fall within this scope.
Consumers, in distance selling (for example, internet shopping) or door-to-door sales, without giving any justification within 14 days They can exercise their right of withdrawal. A written notification to the seller is sufficient for the right of withdrawal.
If the amount in dispute exceeds the jurisdiction limit of the Consumer Arbitration Committee, consumers can apply directly to the Consumer Court. If the decisions of the Arbitration Committee are not in favour of the consumer, they can also go to court for the annulment of the decision.
- Defective goods and services: Legal proceedings must be initiated within 2 years from the date the defect is discovered. However, this period is 5 years for immovable property.
- Products under warranty: If the product is within the warranty period, a lawsuit may be filed during this time.
- Unfair terms and violations of the right of withdrawal: The general limitation period is 10 years.
For online shopping, consumers:
- Right of withdrawal within 14 days,
- the right to request a refund in the event of a delay in product delivery,
- In the event of a defective product, there is the right to repair, replacement or a refund.
In consumer disputes involving amounts above a certain threshold, it is compulsory to participate in the mediation process before going to court. If a resolution cannot be reached through mediation, a lawsuit may be filed.
The following documents are generally required for consumer lawsuits:
- Sales contract or invoices
- Complaint records regarding the product
- Consumer Arbitration Committee decisions
- Correspondence (email or SMS)
The duration of consumer lawsuits varies depending on the complexity of the dispute and the workload of the courts. While simple cases can be resolved within a few months, more complex cases 1-2 years It may take time.
In consumer law cases, the legal fee is affected by many factors such as the type and scope of the case, and the lawyer's experience and area of expertise. You can contact us for legal services tailored to your needs and detailed pricing information.
You can contact us for all your consumer law questions and needs. Our expert solicitors manage the process quickly and effectively to prevent you from losing your rights.
